These upcoming updates and bug fixes will be released on October 30th.
Unsubscribe List Email Special Field
- The Unsubscribe List Email special field will point to the new flow (same as the new global footer) that takes profiles to the unsubscribe confirmation pages.
- Once a profile confirms their unsubscribe:
- Their profile is automatically updated.
- The admin email notification is sent to the email listed under Global Settings > Email Settings > Receive Unsubscribe Notification.
- If an email contains the Unsubscribe List Email special field, the new global footer that contains the unsubscribe link will not show in the email.
- If the email does not contain the special field, the email will contain the new global footer.
Notifications When a Profile Opts Out of Newsletters/Marketing Emails:
If a profile unsubscribes, an admin will be notified. Behavior depends on where the unsubscribe occurs:
1. List Unsubscribe Header
1. List Unsubscribe Header
- When a profile unsubscribes via the list unsubscribe header, the email client generates a notification that is sent to the admin email listed under Enable List Unsubscribe. If no email is listed there, the notification is sent to Global Settings > Email Settings > Receive Unsubscribe Notification.
- Important: The automatic unsubscribe behavior depends entirely on the email client and the method used. We do not control how different email clients handle this.
- Mailto (e.g., Outlook) – unsubscribe is not automatic; the admin must handle it manually.
- HTTP – unsubscribe happens automatically; no redirect to the member portal; no admin action needed.
2. Unsubscribe via Global Footer
- If a profile unsubscribes via the new footer link:
- Notification is sent to the email listed under Global Settings > Email Settings > Receive Unsubscribe Notification.
- Profile is redirected to unsubscribe pages in the member portal.
- Automatic unsubscribe occurs; no admin action needed.
3. Unsubscribe via Unsubscribe List Email Special Field
- Profiles are redirected to the same flow as the new global footer.
- Notification is sent to the email listed under Global Settings > Email Settings > Receive Unsubscribe Notification.
- Automatic unsubscribe occurs; no admin action needed.
4. Member Portal > Profile Edit > General Information > Email Subscription
- If a profile unsubscribes via their member portal:
- Notification is sent to the email listed under Global Settings > Email Settings > Receive Unsubscribe Notification.
- Automatic unsubscribe occurs; profile is not redirected.
- No admin action needed.
5. Back Office > Profile Edit > General Information > Email Subscription Status
- If an admin changes a profile’s email subscription status in the back office:
- No notifications are sent.
- Changes are automatic.