Starting on March 19, a new login flow will be implemented for all back-office MC Trade users. This will not affect your member portal logins.
New Login Screens
When you navigate to the application, you'll land on the default Sign In page. Note that the very first time you go to MC Trade after this change, you may land on a page that says "You are now logged out." We must force logout from the old authentication flow, so if you see that screen, just go back to https://mctradeams.com (or https://app.atlasams.com/unauthenticated) and you'll see the Sign In button as below:
Click the Sign In button. The new login page will load, with a prompt to enter your email address. You must enter your email here, your username will no longer be used to log in to MC Trade.
Once you've entered your email and click Next (or hit enter), the password field will appear. Enter your password. Note that if you have not updated your password using the prompts or password reset link since before March 1, 2025, your previous password will not work and you will need to use the Forgot Password link or have an Admin user update your password manually. See Troubleshooting Tips...
Once you successfully enter your password, the system will automatically send an email to the email address associated with your username (entered on the first screen). This email will come from noreply@personifyauth.com.
Enter the code from your email into the prompt, pictured below. This code will be good for 10 minutes. If the code has expired or if you do not receive the email, return to the main login screen and try again.
If you check "Remember this machine" on this screen, you will not be prompted for the code for 30 days on that particular browser session. Note that you will always need to reauthenticate with your password once your login has expired each day - this only applies to the MFA code.
Once you click Log in, you'll be directed back to the MC Trade application and logged in as usual.
Logging in to Multiple Databases
If you have a user in multiple MC Trade database instances with the same email address, you'll notice that the field you previously entered your tenant name into is gone. Instead, you'll log in using the steps above, and you'll be authenticated into all of the databases that have an active user with your email address. At the top, on the name of the database you logged into, click on the name and a window will open with a search box:
Start typing the name of the database (not the tenant ID you used previously), and select it from the list. Then click Switch Tenants. The process will take a few moments, and as with the previous process, be sure you close all open tabs in one tenant before switching to another.
Troubleshooting
Password/MFA Issues
If you have any issues with your password or MFA code email, you need to have one of your system administrators (any staff member who has access to Admin > Manage System Users) reset your password for you. They can follow these steps:
- Go to Admin > Manage System Users.
- Locate the user with the email address being used to log in. Ensure that only one user in your system has that email address, and inactivate or change the email of any duplicates.
- Enter a new password that meets the security requirements (at least 8 characters with one lowercase, one uppercase, one number, and one symbol).
- Save the user, and let the user know the new password in a secure manner.
After logging in with the new password successfully to confirm that your issues have been resolved, you can log out of MC Trade and use the Forgot Password link on the login screen to securely update your password.
If you are not receiving the MFA code in your inbox, ensure that you have allowed the email "noreply@personifyauth.com" as a safe sender.
Issues getting MC Trade to load after logging in
If you can successfully enter your email/password and the MFA code you receive, but you get stuck when redirecting back to MC Trade and see a white screen that says "Loading...", you may just need to try again. Go back to https://mctradeams.com (or https://app.atlasams.com), click Sign In, and log in again. You can also try clearing your cache if you can't get the screen to load simply by trying again. If this problem happens repeatedly, please open a ticket with our Help team to report the issue.
If you can't sign in again, you can also clear any invalid cookies/storage on our authentication site by going to https://prod.personifyauth.com. In the upper right corner, you should see your email address if you are logged in. Click on that, and a dropdown will appear with the option to log out. You can also use your developer console to Clear Site Storage for this URL, clearing the cache for this page.
Desktop Connect
If you are having issues logging in to Desktop Connect (which does not require MFA currently), you'll need to update your user info in the Manage Users screen. Resetting your password with the link on the login page will not properly update your Desktop Connect credentials. Follow the steps above for Password/MFA Issues to reset (or have someone reset) your password manually.