Below is a list of bugs and/or performance issues that have been reported by customers and may be impacting your workflow. This list may not contain every reported issue in MC Trade.
For real time updates on all server-related issues (e.g. system slowness, site outages), please see our MC Trade Server Status page.
If you are experiencing one of the issues below and would like to report it to our Help team, please open a ticket and you will be notified if/when the problem is resolved.
To be notified each time fixes are released, please go to the Release Notes section and click "Follow" in the upper right corner.
Once an issue is resolved it will be removed from this page.
Known Issues
- In some cases, online payments involving related revenue items may fail with the error "Line Item [#] has an adjusted amount that is less than $0". This issue is under investigation. In the meantime, a workaround is to add the related line item manually to the invoice and then apply the payment internally.
- Some large posting batches do not sync all journal entries to the accounting package. The workaround is to post 100 or less transactions per batch.
- Large MailChimp lists or those with multiple tags have experienced issues syncing complete lists and/or unsubscribing users. These issues have been resolved in recent updates. If you are still experiencing unexpected behavior with the Mailchimp sync, please contact our support team.
- Blank Event Details: Some clients using the legacy calendar may encounter an issue where, for some users, navigating to a specific event's webpage will display only the title of the event followed by a blank or white space where the event details should appear.
- Clients experiencing this issue can contact our support team so that the Tier 2 team can clear the Cloudflare cache. However, please note that clearing the Cloudflare cache is only a temporary solution and the issue may reoccur in the future.
- To avoid having to contact support repeatedly and ensure a seamless registration experience for your members/users, we strongly encourage clients to switch to the new event calendar.
- See the following article for more information: https://atlas.memberclicks.com/hc/en-us/articles/27908282293133
- Due to updated security in portal logins, older links to restricted web content documents may require the user to log in a second time after clicking the link, in order to access the document. This will not occur if using the newer, updated web content URLs. For details on how to update your older web content document URLs to the new version and avoid the second login prompt, please see this article: https://atlas.memberclicks.com/hc/en-us/articles/37004519609741-How-To-Update-legacy-web-content-document-links-to-new-URLs