Table of Contents
Below is a list of bugs and/or performance issues that have been reported by customers and may be impacting your workflow. This list may not contain every reported issue in MC Trade.
This page is intended to alert users of widespread defects that are likely affecting most users, and streamline troubleshooting for our Help Team.
If you are experiencing one of the issues below and would like to report it to our Help team, please open a ticket and you will be notified if/when the problem is resolved.
To be notified each time fixes are released, please go to the Release Notes section and click "Follow" in the upper right corner.
Known Issues
March 3: Intermittent login errors and performance issues have been reported. These issues have been alleviated as of 3:00 PM EST, and we continue to closely monitor performance of the application.
- Registration invoices were created but no event registration was created. To resolve this, find the affected invoices using the query below:
SELECT
Then manually create the registrations for those invoices.
ili.*
,i.ProfileID
,i.BillToName
,p.Email
,i.BillToAddress1
,i.BillToAddress2
,i.BillToCity
,i.BillToState
,i.BillToZip
,i.BillToZipExt
,i.Attention
,p2.Email
FROM
InvoiceLineItem ILI
INNER JOIN Invoice I
ON ili.InvoiceNum = i.InvoiceNum
INNER JOIN [Profile] P
ON p.ProfileID = i.ProfileID
LEFT OUTER JOIN [Profile] P2
ON p2.ProfileID = i.CommunicateWithProfileID
WHERE
EventSignUpID <> 0
AND EventSignUpID IS NOT NULL
AND EventSignUpID NOT IN (
SELECT
EventSignUpID
FROM
EventSignUps
)
AND EventSignUpID NOT IN (
SELECT
EventSignUpID
FROM
WC_Deleted_EventSignUps
)
- The "Total Discounts" in the Promo Codes tab of an event is not updating properly. This should be resolved in the next update.
- Registrations failing when there are required attendee custom fields with the "Number" field type.
- Workaround: Use the single-line text field type for now.
- Workaround: Use the single-line text field type for now.
- Following the recent events update, some clients have reported event dates changing in MC Trade by 1 day (forward or backward). This is only happening for some clients and for existing events (NOT new events).
- In some cases, they are still showing correctly on the event details page, but in other cases, they are also offset in the event details because they edited the event in some other way, and the incorrect dates were then saved.
- Response: If you are making any changes to an event, make sure the dates (General Settings) are correct. If were any recent changes made to an event, verify that the date on your event details page is correct. If not, update the dates.
- Clients are unable to select a pricing calculation from the dropdown within the "Update Billing Amounts" pop-up.
- Blank Event Details: Some clients using the the legacy calendar may encounter an issue where, for some users, navigating to a specific event's webpage will display only the title of the event followed by a blank or white space where the event details should appear.
- Clients experiencing this issue can contact our support team so that the Tier 2 team can clear the Cloudflare cache. However, please note that clearing the Cloudflare cache is only a temporary solution and the issue may reoccur in the future.
- To avoid having to contact support repeatedly and ensure a seamless registration experience for your members/users, we strongly encourage clients to switch to the new event calendar.
- See the following article for more information: https://atlas.memberclicks.com/hc/en-us/articles/27908282293133
- "This CKEditor 4.7.1 version is not secure. Consider upgrading to the latest one, 4.24.0-Its."
- Please disregard this message by clicking the X in the top right corner. Our product team is currently updating the editor and has implemented security measures within MC Trade to ensure that the editor does not pose any vulnerability.
- Please disregard this message by clicking the X in the top right corner. Our product team is currently updating the editor and has implemented security measures within MC Trade to ensure that the editor does not pose any vulnerability.
- MailChimp sync issues for large volumes
- For some users, large MailChimp lists or those with multiple tags have experienced issues syncing complete lists and/or unsubscribing users. Continuous updates to the MailChimp integration are underway based on changes to their API/throttling as well as our own infrastructure data limitations.
- For some users, large MailChimp lists or those with multiple tags have experienced issues syncing complete lists and/or unsubscribing users. Continuous updates to the MailChimp integration are underway based on changes to their API/throttling as well as our own infrastructure data limitations.
- Some payments being processed without invoices being associated through the Member Portal
- Incorrect setup or other errors in processing payments is not properly rolling back/voiding processed credit cards when the full process is unable to complete.
- Incorrect setup or other errors in processing payments is not properly rolling back/voiding processed credit cards when the full process is unable to complete.
- Some users are unable to create CopyMe contacts through their email service
- Through the BCC workflow, our system identifies the user based on the user's email address as well as the profile based on the "to" email on the copied email. While we're seeing approximately a 95% success rate on this email trigger, there are a number of users who are not accepted by the inbox and their contacts are not processing. In these cases we can attempt to identify where the user is blocked, but are not able to resolve this in 100% of all cases.
- Through the BCC workflow, our system identifies the user based on the user's email address as well as the profile based on the "to" email on the copied email. While we're seeing approximately a 95% success rate on this email trigger, there are a number of users who are not accepted by the inbox and their contacts are not processing. In these cases we can attempt to identify where the user is blocked, but are not able to resolve this in 100% of all cases.
- Send Date for Scheduled Emails Displaying Incorrect Time
- Scheduled emails in the Message Admin's Scheduled tab are displaying a Send Date that appears hours later than the intended send time.
- Please note that this is purely a display issue; the emails will still be sent at the originally scheduled time you input
- Issues where the browser cannot load the dashboard, menu, or other features (more information).
Resolved Issues
The following issues were resolved in a previous update.
- When a promo code is used during an event registration, the usage is not being reflected when viewing the Promo Codes tab of the event in MC Trade. Fixed in 25.2.
- Event items that have a limit ("number of items available") and have reached that limit, can still be selected when registering from the website. Fixed in 25.2.
- Event Registration: When a registrant attempts to pay by credit card and their card is declined by Authorize.net, the registration is still getting created (with an open, unpaid invoice). The user will be notified they are already registered if they attempt to submit again. Fixed in 25.1.
- The CopyMe mailbox is currently full. Fixed.
- The Upload Image function is not working within the following modules: Sponsors, Event Image, Event Description, Message Builder, and HTML Editor. Fixed.
- The email attachment function is not working for the following file types: Images, PDF, Word files, and Excel files. The issue does not affect .txt and .csv files. Fixed.
- Issues with uploading image and document files have now been resolved, and all new file uploads, email attachments, and imports should be working as usual. Fixed.
- To resolve these issues, core system infrastructure needed to be updated and restored, which takes time to ensure no further problems are introduced.
- We are still looking into the root cause of this issue, and will update this page with further updates on this incident once they are known.
- For new events, all text in the Long Descriptions is rendered in black regardless of colors set in the WYSIWYG editor. Fixed in 24.17
- The Send a Question option on the New Event Details Page is appearing even though the setting is not enabled. Fixed in 24.17
- Members unable to view PDF of their invoice after logging in to legacy portal. Fixed in 24.17
- This only affects the legacy portal.
- Members can still view their invoices and pay them, but cannot view the PDF when clicking on the invoice number.
- After logging into the new portal, clicking on printable invoice link from within the payment history page of the portal results in an error. Fixed in 24.17
- Clients who have enabled the new Member Portal but have not toggled on the "Upgrade All Pages" option found in the Communication > Public Links module will notice that the "Share Link to Online Bill Pay” link is missing from the Profile Transactions screen AND the Special Field links are unavailable in the email communicator. Fixed in 24.16
- The selected item from a drop down list is not appearing in several situations including creating new web content, creating a new CEU or certification on the profile, and others. The item is selected, but the drop down appears as though nothing is selected. Fixed in 24.13
- The Event search bar shows all dates as 12/31/0001. Fixed in 24.13
- When editing Recurring Email drafts (or creating new ones), the new setting to set an End Date on any recurring email campaigns is saving an end date value of the current date even if the user does not check "Stop sending emails after date" in the Send tab. Fixed in 24.12
The cause of this has been addressed which means it won't happen for future drafts, but the effect of this in drafts created prior to the fix may still exist. Check the option: "Stop sending emails after date" and set the end date to something far into the future (1/1/2100, for example).
- When exporting committee members, the related organization profile is not appearing in the "Related Organization" column of the export. Fixed in 24.11
- Non-CC payments appearing as voided/refunded payments in Credit Card Activity. Fixed in 24.4
- Late last year, the Invoice Edit screen starting recording blank credit card activity on non-CC payments, causing them to display in the Credit Card activity report. As of 2/7/ 2024 the data is no longer recording incorrectly, however payments entered prior to 2/7 may still have this blank data and display in the report.
Last Updated 7/30/2024