If a member has been dropped and the membership needs to be renewed, the member can be "undropped" and their membership can be reinstated in full. if the member was dropped using the Drop Actions settings, this can be undone with the same tool.
- Select the Profiles menu > Drop Members.
- Below the grid, select Undrop Members. A new tab will open with the Dr
- Scroll down to the Dropped Member grid at the bottom. Select a start and end date to search for members dropped within that period and select Search. The grid below will populate.
- Select the dropped members to be Undropped and select Undrop Selected Members.
This feature only applies to members dropped through the automated Drop Actions process. Members dropped before February 2016 will not be included.
- A Success message will appear on the right column of the grid to indicate that the profile's membership has been reinstated.
During this process, the following actions occur:- The Member checkbox is rechecked.
- The Profile Status is restored to its previous value.
- The Dropped Member Activity will be deleted.
- Any Listing(s) that were inactivated are marked as Active.
- Any Coupons that were unapproved are marked as Approved.
- Any Billing records that were inactivated are unchecked as Inactive (reactivated).
- Affiliation Codes that were removed will be added back to the profiles from which they were removed (including related profiles)
- If any invoices were adjusted off, those adjustments will be deleted completely as long as they are unposted. Posted adjustments will not be deleted, and you will be notified to manually update the invoice(s) for this member.
If the action was NOT done during the original automated drop, it will simply be skipped during the undrop process.