Issue
Description of issue: After logging in to MC Trade, the dashboard and menu do not load.
The underlying cause of this behavior is that your local PC, network, or ISP cannot resolve or communicate with the following address: api-internal.weblinkconnect.com.
If you are experiencing this issue, you may also observe other errors or problems at the same time, and the browser may be unable to load certain features."
Solution
Test Connection
Confirm the issue by opening a new browser tab and pasting the following address: https://api-internal.weblinkconnect.com, and press Enter.
If you get the message: "Message: Unauthorized," then communicating with api-internal.weblinkconnect.com is NOT the issue. Contact MC Trade Support to troubleshoot this.
If you get any message other than: "Message: Unauthorized," then your computer is unable to communicate with api-internal.weblinkconnect.com. Contact your ISP with the information below.
Contact ISP
After testing your connection in the previous step, if you do not see "Message: Unauthorized", contact your ISP (Internet Service Provider) and let them know that you are being blocked from accessing the domain: api-internal.weblinkconnect.com.
Depending on your ISP and service level, they may need to unblock it for you in their security settings, or they may give you instructions on how to allow it yourself by adding an allowed site in your ISP settings.
If your ISP is unable to resolve the issue, please contact your IT provider and give them the details below.
More Information for IT
The MC Trade product is not able to function correctly if the computer or browser is unable to resolve the domain: api-internal.weblinkconnect.com.
This is most commonly a block placed by the ISP, but can also be the result of other third-party services. Known causes include:
- Security settings imposed by their specific ISP (such as Comcast's SecurityEdge) and was resolved through the ISP.
- A VPN, network traffic control, or other service that modifies DNS resolution or blocks specific address resolutions. Reported with NetCloud/Cradlepoint and Cisco services, or other services that use Cisco Umbrella Roaming Client (CURC) for DNS resolution. You may need to add: api-internal.weblinkconnect.com to the allow list for the affected service.
- Other local network-based policies and services that may block domain access or resolution.
If you have additional questions, please contact MC Trade Support.