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Manually Installing Desktop Updates

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John Mackenzie
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Issue
 

Occasionally, some updates to the Desktop Connect application may not be able to install automatically due to the nature of the update or on specific PCs. 

This update method does not apply if you have never installed the 'Desktop Connect application before. It may also not be suitable if your current installation has any corrupted files or is from a very old installer. In those cases please fully uninstall (instructions here), delete the program folder as directed in the instructions, and then perform a new installation with a freshly downloaded installer (instructions and download here). 

Environment
 

MC Trade Desktop Connect application

Steps for Manually Installing Update

  1. Completely close the MC Trade desktop application.
     
  2. For best results, also shut down any remaining MC Trade processes via Task Manager as follows:
    • Search for Task Manager in Windows Start and open it.
    • Locate any entries named Weblink_WPF  or WebLink_Start in the list of apps running.
    • Right click on the entry with that name and select End Task.
    • Repeat for each entry with that name.
       
  3. Download the file at the link below:
    Manual Update File
     
  4. After Downloading, click in your browser downloads list to open the manual_update.zip file or navigate to your downloads folder and open it from there. 

     
  5. Click the "Extract All Files" option on the top bar of the Windows explorer window

    Extract all.png


     
  6. Change the "Files will be extracted to this folder:" path to C:\Program Files (x86)\WebLinkConnect as shown. 

    NOTE: Windows 32-bit systems use C:\Program Files\WebLinkConnect (this is rare).

    extract to folder.png

     
  7. Select the option to replace the files.

    replace the files.png
     
  8. Once the file replacement process completes, launch the MC Trade Desktop Connect application from your desktop icon. 
     
  9. IMPORTANT: If the login window displays the name of the "Weblink Anytown Association" then you will need to re-update the license key for your database. To do so, close the login window. Navigate to the WeblinkConnect folder on your PC, at C:\Program Files (x86)\WebLinkConnect and open the folder. Locate the file named LicKey.txt and open it. Delete the demo license key value that is there and paste in the correct license key for your database. Close the file and click Save when prompted, then re-launch Desktop Connect. (If you do not have the license key saved, please contact our support team for the key.)
     
  10. If you see a Windows Smartscreen popup blocking the application launch, instruct Smartscreen to allow the application to run by choosing "More info" and then choosing "Run anyway".
     
  11. You may also see a Windows security warning like the following. It is safe to click Run to instruct Windows to run the Weblink_WPF.exe file from this location. 

    windows security warning.png
     

Troubleshooting

 

How to find your WebLinkConnect application folder:

C:\Program Files (x86)\WebLinkConnect is the normal location, but it can also be installed elsewhere.

If the C:\Program Files (x86) folder doesn't exist (rare) then look in C:\Program Files.

If the WebLinkConnect folder is not in either location, right-click on the shortcut that you launch MC Trade from and click Properties. Look at the “Target” file path to see where the WebLinkConnect folder is located. That is the folder you will want to extract or copy the unzipped update files to.

 

Any error involving “account disabled” means the old version of the application is still trying to run. 

This will occur when using a very old installer, as well as if the manual update has not been run or if the update process has not successfully updated the files. If you are unable to successfully complete the manual update, there may be file corruption or other issues with your current installation. Please fully uninstall the application using the instructions here, including the deletion of the program folder. Then perform a fresh install with a new download of the installer from the installation instructions here. 

 

During file extraction, you may see a popup message that files or folders cannot be replaced because they are already open.

To resolve this, open Task Manager and locate any entries named Weblink_WPF.exe in the list of apps running. Right click on the entry with that name and select End Task. Repeat with each entry with that name, then go back to the popup message and click Retry. 

 

File overwrite prompt never appears when trying to extract the files to the WebLinkConnect folder.

Check whether and where the WebLinkConnect folder actually exists on your machine. It may not be in the default/standard location at C:\Program Files (x86). Once you have located the folder, use that location to extract the files to. Alternatively, simply extract the zip to its default location in the downloads folder, open/view the unzipped folder contents, and then copy ALL the contents of that folder and paste them directly into the WebLinkConnect folder wherever you found that folder is located on your machine. This should cause a prompt asking what to do with the files, and you would choose to replace all files.

 

After updating the files successfully, launching the program from your shortcut still causes an "account disabled" error. 

Ensure that you are launching from a shortcut that is pointed to Weblink_Start.exe in the WebLinkConnect application folder that you updated. If you're not sure, you can create a new shortcut to launch from, using these steps: 

  1. Open the WebLinkConnect folder at C:\Program Files (x86)\WeblinkConnect and locate the file WebLink_Start.exe. The file type is “Application”.
  2. Right click on that file and choose Show more options > Send To > Desktop. This will create a shortcut on your desktop.

If the error persists, please fully uninstall the application using the instructions here, including the deletion of the program folder. Then perform a fresh install with a new download of the installer from the installation instructions here. 

 

Any errors indicating that access is denied, or permissions or settings are not accessible, may require you to reset permissions on the application folder after you apply the update.

If you do not have administrator privileges on your PC, your IT provider may need to assist with this process. 

  1. Close all MC Trade windows.
  2. Go to C:\\Program Files (x86).
  3. Right-click the WebLinkConnect folder and select Properties > Security > Advanced.
  4. Check whether there is a permission entry for "Everyone" with "Full Control" access. If so, skip to step 10, otherwise proceed with step 5.
  5. Click Change Permissions
  6. Click Add
  7. Click "Select a Principal"
  8. Type "Everyone" as the object name and click OK
  9. Select the "Full control" checkbox under "Basic Permissions" and click OK
  10. Check the box for "Replace all child object permission entries with inheritable permission entries from this object"
  11. Click OK then click Yes, then click OK.

 

Error message: “The operation was cancelled by the user”. 
This is a local error occurring on some Windows machines when attempting to copy the new files or launch the application. This may be due to Windows security, an antivirus or security software forbidding the operation. If the error occurs on launching the application, please unblock the weblink_wpf.exe file using the following steps. If the error persists, please contact your IT for assistance with ensuring the file is not being blocked by policies or AV software. 

  1. Open C:\Program Files (x86)\WebLinkConnect and right-click on WebLink_wpf.exe.
  2. Click on Properties.
  3. On the General tab, check Unblock and click OK.

 

After updating, when posting transactions to Microsoft Dynamics GP, you receive an error indicating that the transactions have been rolled back or that a file cannot be found. 

Some additional files may need to be updated specifically for GP eConnect. Please use the instructions here. 

 

Further troubleshooting

If you've followed the provided troubleshooting steps above, we recommend contacting your IT department for further assistance, because many file copy issues can be caused by your local Windows configuration. 

 

 

 

 

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