There are many support options available for users to help navigate MC Trade:
- Bookings for a 1-on-1 call with a consultant
- Live chats
- Email tickets
- AI chatbot
Live Chat Support Hours:
- Monday–Thursday: 9:00 AM–7:00 PM EST
- Friday: 10:30 AM–5:00 PM EST
To access these support options, log in to MC Trade and locate the purple question mark at the bottom right of the page:
This leads to the AI chatbot, Live Chats, bookings for a 1-on-1 call with a support consultant, and more.
You must be logged in to MC Trade to book a call.
Whether you are booking a consultation or submitting a ticket, be sure to explain the issue in full before submitting requests. Avoid vague or one-word answers in the submission to help agents resolve your issue more quickly.
Support requests can also be submitted by sending an email to help@memberclicks.com.
For help with Billing, such as your MC Trade contract or subscription questions, send an email to: billing@memberclicks.com
For help with the API, send an email to: apisupport@memberclicks.com