One of the ways you can help promote your members during this time is to inform visitors to your website/Online Directory of what services are disrupted, what are available through alternate methods like delivery/pick up, and what additional services are temporarily available. Check out our guide to setting up your Online Directory to share this information - and then use the sample communication below to encourage your members to update their information to appear on this new Online Directory community resource.
Here at [ORGANIZATION NAME], we're doing everything we can to help you, our members, survive in this uncertain time. One of the benefits we've always provided to our members is promotion in our Online Directory (...include a link to your directory here, and mention a way that your specific target audience finds the directory helpful, like in finding local businesses or viewing providers with certain certifications,etc).
Now, things have changed and we are changing our Online Directory to provide the most up-to-date information to the people who need it. We'll be adding details on new services, altered services or availability, and other important information that you need the people you serve to know. If you/your business is operating under any altered circumstances that you'd like to share, please click the link below to update your Business Description for inclusion in our Online Directory
(... include any special instructions based on the place in the directory you want the user to update: for example, if you'll be enabling the "Short Description" field on all results pages as described in our guide linked above, instruct your members to click the link, Edit Profile, and then click the Directory Listings section and add their updates to the Short Description field).
If you have any questions about how your business appears Online Directory as part of your membership, or here is anything else we can help with during this time, please don't hesitate to contact us.