To sign in to the Atlas browser interface (www.atlasams.com), you must log in with an email address (not your Atlas username), and that email address must be associated with your user account in your database. If you are having trouble logging in, review the possible solutions below:
If you can't remember your password, click the Forgot Password? link. Enter your user email address, and you'll receive an email with a unique link to reset your password. If the email address you entered is not associated with a valid user in your database, see below.
User Credentials Not Verified
To successfully log in to the Atlas browser, your user record must have both an email address and a profile associated with it. To verify this, you (or your system administrator) can follow these steps:
1. Verify that a profile exists in your database for the user. If one does not exist, go to Profiles > Create a New Profile to create one. The profile can simply be an individual with a name and email address; no further information is required.
2. Go to Admin > Manage Users. Click on the user in question.
3. If not already filled in, enter an email address for the user (it must be the same email listed in the user's profile).
4. Click the [...] button next to the profile ID field, then search for the profile referred to in step 1 above. Click Select.
5. Click Save.
Once this process is complete, the user should be able to log in to atlasams.com successfully.
Duplicated User - Multiple Organizations
If your email address is associated with multiple usernames for multiple organizations that use separate Atlas databases, you may have issues logging in. Often, verifying that all of your different usernames have a profile and email associated with them will solve the problem (see above). If not, you'll need to contact Support to obtain unique web addresses to log in to each of your organizations separately. (This is rare.)
If you continue to have issues logging in after following the steps above, please contact Support.