Follow these instructions for correcting the WebRoot Anti-Virus Error
On April 24th, 2017 @ approximately 4:00 PM EDT multiple clients started experiencing False-Positive Virus notifications for WebLink Connect while using the WebRoot Anti-Virus Software. WebRoot has identified a problem in their software and provided the following instructions for fixing this problem:
Please restore the files from Quarantine to resolve this issue.
- From the system tray, double-click the Webroot icon.
- Click the PC Security gear icon.
- Click the Quarantine Tab.
- Select the items in question and press the blue arrow Restore button at the bottom right.
Run a scan after restoring the files from the Quarantine to confirm it has been resolved.
If you are a WebRoot Anti-Virus Business Class customer, use the following instructions:
Troubleshooting Steps after Restore:
Some users have found after the restore there are still problems from the Webroot Quarantine. We recommend you follow the steps in the article below:
WebLink Connect will not open